Terms & Conditions
Terms & Conditions
Welcome to Rocky Road More. By placing an order through our online store, you agree to the following Terms & Conditions.
1. Orders
- All orders are subject to product availability.
- Please ensure that all order details, including the selected products, quantities, delivery address, and contact information, are correct before completing your purchase.
- Once an order has been confirmed, changes or cancellations may be subject to the order status and preparation process.
2. Product Information
- We make every effort to display accurate product descriptions, images, sizes, quantities, and prices.
- Product appearance and packaging may vary slightly from the displayed images.
- Customers are responsible for reviewing the product information, including ingredients and any relevant product details, before placing an order.
3. Prices & Payment
- All product prices are displayed in Kuwaiti Dinars (KWD), unless otherwise stated.
- Any applicable delivery charges or additional fees will be displayed before completing the order.
- Orders must be paid using the available payment methods provided through the store.
4. Delivery
- Orders are delivered to the address provided by the customer during checkout.
- Delivery times may vary depending on the delivery area, order volume, availability, and other circumstances.
- Customers are responsible for providing accurate delivery information and being available to receive the order.
- Any delay affecting the fulfillment of an order will be communicated to the customer where applicable.
5. Chocolates & Perishable Products
- Chocolate products should be stored according to the storage instructions provided with the product.
- Customers are responsible for ensuring that products are stored appropriately after delivery.
- Due to the nature of food products, customers should check the product upon delivery and contact us promptly if there is an issue with the order.
6. Returns, Exchanges & Refunds
- Returns, exchanges, and refunds are handled in accordance with applicable laws and regulations in Kuwait.
- For eligible returns, products must be returned in their original condition and packaging.
- Due to the nature of food products, certain opened, consumed, or temperature-sensitive products may be subject to applicable legal exceptions.
- If you receive an incorrect, damaged, or defective product, please contact us as soon as possible with your order details and supporting information so that we can assist you.
7. Promotions & Offers
- Promotional offers and discounts are subject to their stated terms, validity periods, and availability.
- Offers may not be combined unless specifically stated.
- Rocky Road More reserves the right to amend or end a promotional offer in accordance with applicable regulations.
8. Customer Information
- Customers are responsible for providing accurate contact and delivery information.
- Customer information is used for order processing, delivery, communication, and related services.
9. Intellectual Property
- All content displayed on the Rocky Road More online store, including logos, images, text, graphics, and other materials, belongs to Rocky Road More or its respective rights holders and may not be reproduced or used without authorization.
10. Changes to Terms
- Rocky Road More reserves the right to update these Terms & Conditions when necessary.
- Any updated terms will be published through the online store.
11. Governing Law
- These Terms & Conditions are governed by the applicable laws and regulations of the State of Kuwait.
- Any matter not specifically addressed in these Terms & Conditions shall be subject to the applicable laws and regulations.